ec77 Privacy Policy — How We Handle Your Data
ec77 is committed to protecting the privacy and security of every player on its platform. This Privacy Policy explains what personal data ec77 collects, why it is collected, how it is used, and the rights available to you.
Introduction
This Privacy Policy is published by ec77 ("ec77", "we", "us", "our") and applies to all users of the ec77 website and mobile browser platform ("the Platform"). By registering an account on ec77 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read together with ec77's Terms and Conditions, which are also published on this website.
ec77 takes the privacy of its players seriously. The Platform is designed for adult players in Bangladesh aged 21 and above, and all data handling practices described in this Policy reflect ec77's commitment to treating player data with discretion, collecting only what is genuinely necessary, and maintaining robust security measures to protect it. ec77 does not sell, rent, or trade player personal data to third parties for their own marketing purposes under any circumstances.
What Data We Collect
Your registered mobile number. This is the primary identifier for your ec77 account and is used for login, payment verification, and support communication.
Deposit and withdrawal records including amounts, timestamps, payment method references, and transaction IDs. No card or bank credentials are stored — ec77 uses only mobile wallet references.
Betting history, game session logs, wager amounts, outcomes, and bonus usage records. Used for account management, dispute resolution, and responsible gaming monitoring.
IP address, device type, browser type and version, operating system, session duration, and pages visited within the Platform. Used for security monitoring and platform optimisation.
Where KYC verification is required, identity documents such as a National ID card may be requested and stored securely for the duration required by applicable compliance obligations.
Records of messages sent to ec77 support, including the content of enquiries, complaints, and dispute submissions. Retained to maintain accurate service records and improve support quality.
How We Use Your Data
ec77 uses your registered mobile number and account credentials to authenticate your identity when you log in, to process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay, to maintain your account balance accurately, to record your wagering history, and to provide you with customer support. This use of your data is strictly necessary for the performance of the contract between you and ec77.
ec77 uses technical data, transaction data, and account activity logs to detect and prevent fraud, money laundering, duplicate account creation, and other prohibited conduct as defined in the Terms and Conditions. ec77 may share data with third-party fraud detection and anti-money laundering service providers under strict data processing agreements. This processing is carried out on the basis of ec77's legitimate interest in protecting the integrity of its platform and the funds of its players.
ec77 uses your gameplay data and account activity to monitor for signs of problem gambling. This includes reviewing session lengths, deposit frequency, loss patterns, and bonus usage to identify players who may benefit from ec77's responsible gaming tools — including voluntary deposit limits, session time reminders, and self-exclusion. This monitoring is conducted in the interest of player welfare and reflects ec77's commitment to responsible gambling.
ec77 analyses aggregated, anonymised platform usage data to improve the performance, reliability, and content of the Platform. This may include analysing which games are most popular among Bangladesh players, which payment flows generate the most support queries, and how navigation patterns affect player experience. No individual player is identified in this analytical processing.
Legal Basis for Processing
ec77 processes your personal data on the following legal bases, depending on the specific purpose of the processing:
- Contract performance — processing your data to deliver the services you have contracted for, including account management, payment processing, and game access.
- Legal obligation — processing data required to comply with applicable anti-money laundering, KYC verification, and other regulatory requirements.
- Legitimate interest — processing data to detect fraud, protect platform security, prevent misuse of bonuses, and maintain responsible gaming monitoring.
- Consent — where you have provided explicit consent to specific data uses, such as receiving promotional communications from ec77 about offers and bonuses.
Sharing Your Data
ec77 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. ec77 shares player data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
All third parties with whom ec77 shares data are required to comply with data protection obligations at least equivalent to those set out in this Privacy Policy. ec77 does not permit third-party service providers to use player data for their own purposes beyond the scope of the services they provide to ec77.
ec77 shares necessary session and account data with its licensed game providers — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — solely for the purpose of delivering game content and resolving any game-related disputes. These providers operate under their own data protection frameworks and are independently certified. The data shared is limited to what is technically required to run game sessions and verify player eligibility.
Transaction references and account identifiers are shared with bKash, Nagad, Rocket, and Upay solely for the purpose of processing deposits and withdrawals. ec77 does not share gameplay data, betting history, or personal profile information with payment providers. The information exchanged is limited to what is technically required to complete the requested financial transaction.
ec77 will disclose player data to law enforcement agencies, regulatory bodies, or other competent authorities where it is legally required to do so, including where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. ec77 will, where permitted by law, notify affected players of any such disclosure unless doing so would compromise an active investigation.
Cookies and Tracking Technologies
ec77 uses session cookies and similar browser storage technologies to maintain your login session, remember your language preferences, and ensure the Platform functions correctly during your visit. These are functional cookies strictly necessary for the operation of the Platform. ec77 does not use third-party advertising or tracking cookies to build advertising profiles or to share your browsing behaviour with external ad networks.
You may manage or disable cookies through your browser settings. Please note that disabling functional cookies may prevent some features of the ec77 Platform from operating correctly, including the ability to remain logged in during your session. ec77 does not use persistent cross-site trackers, fingerprinting scripts, or any tracking technology designed to follow you across websites outside the ec77 domain.
Data Security
ec77 implements SSL (Secure Sockets Layer) encryption across all data transmissions between your device and the ec77 Platform. All player account data, financial transaction records, and personal information is stored on secured servers protected by industry-standard access controls. ec77 conducts regular security reviews and applies patches and updates to its systems to address emerging threats promptly.
No data security system is impenetrable, and ec77 cannot guarantee that its security measures will prevent all possible breaches. In the event that ec77 becomes aware of a data breach that is likely to result in a risk to the rights and freedoms of affected players, ec77 will notify affected players as promptly as practicable. If you become aware of or suspect any unauthorised access to your account, please contact [email protected] immediately.
Your Rights Over Your Data
As a player on the ec77 platform, you have a number of rights in relation to the personal data that ec77 holds about you. To exercise any of these rights, please contact ec77 at [email protected]. ec77 will respond to all rights requests within a reasonable timeframe and will not charge a fee for handling your request in ordinary circumstances.
You have the right to request a copy of the personal data ec77 holds about you, together with information about how it is used and with whom it has been shared.
If any personal data ec77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please contact [email protected] with details of the correction required.
In certain circumstances you have the right to request the deletion of your personal data. This right is subject to limitations where ec77 is required to retain data to comply with legal obligations, resolve disputes, or enforce its Terms and Conditions.
You have the right to object to ec77's processing of your personal data where that processing is based on legitimate interests. ec77 will consider your objection and will cease the processing in question unless it can demonstrate compelling legitimate grounds that override your interests.
Where ec77 processes your personal data on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
Data Retention
ec77 retains player personal data for as long as your account remains active and for a period after account closure as required by applicable legal, regulatory, and compliance obligations. Financial transaction records are retained for a minimum of five years following the relevant transaction to satisfy anti-money laundering record-keeping requirements. Game session logs and betting history are retained for a minimum of three years for dispute resolution and responsible gaming monitoring purposes.
Where personal data is no longer required for any legitimate purpose, ec77 will securely delete or anonymise it. If you close your ec77 account and request deletion of your personal data, ec77 will action that request within a reasonable timeframe subject to any overriding retention obligations. Communications data — including support messages — is retained for two years from the date of the last communication, after which it is securely deleted unless it forms part of an ongoing dispute or investigation.
Children and Minors
The ec77 platform is strictly for adults aged 21 and above. ec77 does not knowingly collect personal data from any person under the age of 21. If ec77 becomes aware that it has collected personal data from an underage individual, it will immediately suspend the relevant account, delete the personal data collected, and forfeit any associated funds in accordance with its Terms and Conditions. If you are a parent or guardian and believe that an underage person in your care has registered an account with ec77, please contact [email protected] immediately so that ec77 can take appropriate action.
Changes to This Privacy Policy
ec77 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. Your continued use of the ec77 Platform following the publication of any update constitutes your acceptance of the revised Privacy Policy. ec77 recommends that you review this page periodically to stay informed about how your data is being protected. For material changes — that is, changes that significantly affect how ec77 uses your personal data — ec77 may provide additional notice via the mobile number associated with your account.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ec77 handles your personal data, please contact the ec77 data support team. All privacy-related enquiries will be handled with appropriate confidentiality and responded to within a reasonable timeframe.
Contact email: [email protected]. Please include your registered mobile number and a clear description of your query in all correspondence so that ec77 can identify your account and respond accurately. Do not include sensitive personal data such as passwords or full financial account numbers in any written communications to ec77.
Your privacy is protected. Now enjoy everything ec77 has to offer — live casino, cricket betting, slots, and more. Instant deposits via bKash and Nagad. For players aged 21 and above only.
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